There is something about being somewhere new that makes me want to shop (even more than usual). I'm not sure if it's the thrill of buying clothes that I know I can't get at home (same styles, different brands) or if the money that I worked so hard to earn and save up last summer is just burning a hole in my pocket. Either way, I have done my fair share of shopping here, but not without consequences...
I recently went on a specific shopping mission to find a great pair of leather boots (a birthday gift to myself). It seems as though EVERY woman here wears boots (heels, flats, tall boots, short boots, etc.), even when it's 75 degrees and sunny. I decided I would treat myself to a gorgeous pair of leather riding boots, so off I went on my boot hunting mission. It didn't take me long to find a great pair of black "cavaliers," or riding boots at a shop called "Heyraud." For those that aren't familiar with shopping in Europe, it is an entirely different experience than shopping in the States. From what I've noticed, the sales people hover even more than even the pushiest American salesclerk, especially in shoe stores. I am someone that takes forever to make even the smallest decisions, so when the salesperson hangs around watching me try a pair of boots on, asking me if I like them, etc., etc. it makes me feel incredibly pressured and nervous. This is exactly what happened at Heyraud. I tried on a black pair and the woman helping me planted herself by my side, commenting on how great the boots were, how good they looked on me, blah, blah, blah. I tried to ignore her and focus on the fit and look of the boots by pacing around the store and scrutinizing myself from every angle in the mirror. Then I noticed that the particular pair I was trying on also came in a brown color. I asked the saleslady if I could try that color as well. She of course obliged happily, as most people here wouldn't dare try on an article of clothing unless there was a good chance they intended to buy it (or at least that is the vibe I get from my personal experiences). With one brown boot on one foot and one black on the other, I stood there for what seemed like a good 20 minutes, debating which color I should get, as the saleslady looked on, interjecting her own commentary. I finally decided on the black (they would go with everything!) and informed the woman helping me. It was at this point that I made a critical mistake-I didn't ask about the store's return policy. While I have lived in and traveled rather extensively throughout Europe, where the shopping policies are much the same, I've grown so accustomed to the American way of shopping and consumerism that inquiring about the return policy at this particular store was the furthest thing from my mind as I swiped my Visa at the counter. Besides, why would I ever want to return such a fabulous pair of boots?!
Turns out I would, in fact, want to. Staying true to my American shopping habits, I still hadn't worn the boots a week later. Why? At home, I had grown so accustomed to buying all kinds of stuff, with the comforting knowledge that I could always take it back at a later time if I changed my mind. Because I know I might want to return something after I buy it, I typically wait a few days before wearing said article, unless I am absolutely positive I love it. While it would probably make more sense to make sure I like something BEFORE buying it, I continue to take full advantage of the generous return policies so many American stores offer their customers. So getting back to my story... I decided that I wanted to try and find a different pair of boots. I was having second thoughts about the ones I bought, and I had seen something on my receipt about returning an item within 30 days. Thinking I was in the clear, I happily set off in search of a different pair of boots, with the intention of returning the original pair later on. It wasn't long before I stumbled across a gorgeous pair of tall, brown leather riding boots at a different store called "Andre." In spite of a similar, pressure-filled experience with the saleslady there, I decided to buy them. I strolled out into the sunshine, shopping bag in hand, feeling great! All I had to do now was go back to Heyraud and do a quick return! Or not.
After carefully placing my unworn Heyraud boots back in their box and making sure I had my receipt ready, I was on my way, blissfully unaware of the horrible experience that awaited me. When I got to the store, I quickly found a salesgirl that had been there the day I bought my boots. Although she wasn't the one who had helped me, I was sure she recognized me, and figured this would help. Smiling, I proceeded to explain my predicament as best I could with my limited vocabulary. I made sure to show her my receipt and stress that I hadn't worn the boots. At first she asked me if I wanted to do an exchange. I politely declined and specified: "je voudrais être remboursé," which directly translated means "I would like to be reimbursed/refunded." At the utterance of these words, her expression instantly darkened and she became very short with me. Her response was something along the lines of "absolutely not" and "that is never done here." To say she was unpleasant would be putting it very lightly. After she finished yelling "jamais!" (never) repeatedly to me, I nodded and stumbled out of the store. I barely made it back to my apartment before bursting into tears. Maybe I was overreacting, but think the woman at the store could have kindly explained the store policy without being so nasty to someone who is clearly a foreigner with no idea how the system works here. To be fair, I should have read my receipt more carefully before trying to return the boots. The "30 days" I had seen on the bottom of the receipt was in reference to the time limit allowed to exchange NOT return an unused item.
After recovering from the initial shock of having spent a small fortune on two pairs of leather boots (both of which I had to keep), I started to calm down and see the beauty of the situation...I now have two pairs of leather boots! Since the incident with the shop lady, I have retold the story several times, to each person in my extended host family. Each time I tell the story, or try to tell it with the limited French that I have, they chuckle and shake their heads. What a silly American, thinking she can return a pair of boots and get her money back! The concept is absolutely unheard of here, and after learning my lesson the hard (and expensive) way, I now know that I better be 110% sure about buying something...or at least read the fine print.
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| Black "Heyraud" boot |
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| Brown "Andre" boot |